sales conditions regulate relations between APHROSTROM and its
respect to the remote purchase of Products made through the
company's Internet Website.
not expressly covered by these General sales conditions will be treated
according to the applicable provisions of the relevant Cyprus legislation and in
particular to Law N.156(I) 2004 as it is modified from time to time.. APHROSTROM
reserves the right to change these sales conditions at any time and without
notice. Any changes made are not applicable to Contracts already entered
between APHROSTROM and the Customer.
indicates APHROSTROM LTD, registered in
with registration number ΗΕ21083,
TIC No. 12021083B and VAT No. 10021083Z and based in the Pera Chorio
Nisou Industrial Estate, P. O. Box
20584 Nicosia, Cyprus.
- Contract: indicates the agreement, covered
by these General sales conditions, entered into between APHROSTROM
and the Customer following the acceptance by APHROSTROM of
the Order Confirmation, whereby APHROSTROM
undertakes to deliver the Products to the Customer in accordance with the
procedures and terms specified below.
- Customer: indicates the individual person
who, in relation to the sales contract entered into with APHROSTROM,
acts for purposes not related to any business or professional activities
- Order Confirmation: indicates
the acceptance by the Customer, sent to APHROSTROM through the Internet, of the
unit price of the Product (meaning the total price of the Products in the case
of a multi-article purchase), of transport costs, of the characteristics and
quality of the Product (or Products) and of the provisions of these General
- Product Price: indicates the
purchase value the Product as specified in the Website and includes the VAT and
delivery of the Products in Cyprus.
- Products: indicates the goods sold by APHROSTROM to
the Customer shown in the Order Confirmation and having the features and
qualities described ιn
- Website: indicates the Internet website
owned by APHROSTROM, distinguished by the URL www.aphrostrom.com
Commerce (e-commerce) business involves dealing exclusively with
the "consumer", to whom the products are offered on sale on the Website.
By "consumer" is meant the individual person who, with respect to the
Contract, acts for purposes not related to any business or professional
APHROSTROM therefore invites those bodies which do not fall
within the "consumer" category not to send purchase orders relating to
the articles sold by APHROSTROM on the Website.
Considering the above-described
business policy, APHROSTROM reserves the right not to
follow-up orders placed by bodies other than "consumers" or orders
that do not conform to its business policies.
Orders for overseas delivery are
not allowed through the Electronic Commerce.
3) Conclusion and Purpose of
receipt by APHROSTROM of the Order Confirmation, sent
by the Customer through the Internet, shall determine the closing of the
Contract. The Contract is concluded in the Greek or English language, according
to the selection by the Customer of the Website’s language. By closing the Contract,
APHROSTROM undertakes to provide the Customer with Products, in
accordance with the terms and the conditions included in these General sales
conditions, without prejudice to APHROSTROM 's
right not to accept orders from persons who do not provide suitable guarantees
sending the Order Confirmation, the Customer accepts without reserve and
undertakes to observe, in its dealings with APHROSTROM,
the provisions of these General sales conditions. Sending the Order
Confirmation therefore implies the Customer's total awareness and acceptance of
these General sales conditions as well as of the further details contained on
the pages of the Website.
the Contract being closed with the receipt of the Order Confirmation by APHROSTROM,
the latter shall send the Customer an e-mail message containing details of the
relevant order (prices, quantities and Product characteristics).
Price, Order, Payments and Delivery
The Product price appears in the
Website, is in Euros and includes the VAT as well as the delivery of the
Products in Cyprus.
APHROSTROM reserves the right to
change the Product Prices at any time and without notice. Any changes made are
not applicable to Contracts already entered between APHROSTROM and the
The delivery is effected at the
Customer’s premises only when the value of the Order Confirmation exceeds €95,00.
When the value of the Order Confirmation is below €95,00 the delivery is made
to the APHROSTROM’s shop that is closer to the Customer’s premises, from which
the Products are collected by the Customer.
The Products chosen by the
Customer are placed in its basket. The Customer may at any
time prior to the dispatch of the Order Confirmation to refer to its Basket and
to modify the number of Products or to delete Products. Upon completion of the
Product selection, the Customer is invited to choose whether it wishes to
continue as “user” or as “visitor”. The “user” has already submitted its
personal details, which are kept in the Website and are accessible using the
Email and the personal code. A new Customer may be registered as “user”. The
“visitor” enters its data, which is used exclusively only for the order in
process. The website has in-bult security measures that allow the
identification and correction of electronic handling faults prior to Order
Confirmation (e.g. maximum sizes per Product, correct number of digits of
credit card, etc).
Upon the entry or identification
of its data, the Customer proceeds to the next step, the payment, where its
credit card details are requested for the payment of the Product Price and
thereafter the Customer sends the order Confirmation which is processed by JCC,
a card processing company.
The reception of the Order
Confirmation is verified by the Website by giving a reference number.
In addition the Customer receives by Email the document “Order/Receipt”
with details of its order and payment.
Before delivery, APHROSTROM will
contact the Customer in order to confirm the time and place of delivery. The
Products will be made available and the contact with the Customer for their
delivery shall take place within 10 working days from reception of the Order
Confirmation. If the Products are heavy or bulky, the Customers premises are
above the ground floor and/or access to the premises is difficult and,
according to APHROSTROM’s sole discretion, use of mechanical aids (e.g. fork lift)
is required, then the Customer will be informed and the Customer would
undertake the relevant additional cost. If the Customer refuses to bear this
cost, then the delivery would take place at the ground floor level of the
The purchase with the Name
“Aphrostrom” will appear as debit in the bank statement related with the
Customer’s credit card.
5) Declarations, Obligations, Liability
APHROSTROM is not in a
position to guarantee exact correspondence to the real goods in terms of
image and colours as these appear on the Customer's monitor. The Parties
mutually accept that the products presented on the Website may no longer
be available or on sale at the time the Website is accessed by the Customer and
that the relevant prices could undergo updating.
shall not be held liable in the event of unavailability of the Product due to
force majeure, disruption or strike, or due to transportation and/or communication problems.
APHROSTROM shall no be held liable for any interruptions on the Website, for
occurrence of “bugs”, or for any inaccuracies or omissions related to the
information available on the Website.
The order is
archived following the conclusion of the Contract. APHROSTROM assures that all
personal data of the Customer which APHROSTROM obtained though the Website will
be treated as confidential and will be used only for the purpose of execution
of the order and for the provision of support to its Products.
The Customer may, as long as it is a registered “user”,
to review the history of its orders for the previous
18 months. However, However, the Customer may
not track the execution of its order in process. Before delivery (usually the
previous day), APHROSTROM will communicate by phone with the Customer in order
to confirm the location, date and time of the delivery.
All the Products bear a guarantee of 2 years from the date of
delivery. During the guarantee period APHROSTROM will exchange or
repair, at its own absolute discretion, free
of charge any Product proven to be faulty due to material failure or bad workmanship. In
case of faulty Products, the Customer shall contact in writing APHROSTROM (by
post, telefax or Email) or by visiting any of APHROSTROM’s shops stating the
Product, the problem and the Order Confirmation data. APHROSTROM shall
investigate the problem at the Customer’s premises within 10 days from
reception of the written notification and following consultation with the
Customer. The guarantee includes collection of the faulty Product from and
delivery of the exchanged or repaired Product to
the Customer’s premises. The
Parties agree that there shall be no refunds in case of faulty Products which
may be repaired or replaced.
and Right of Withdrawal
The Customer may at any time
before or after the Order Confirmation to contact APHROSTROM in
order to submit complaints or suggestions regarding the Website and/or the
Customer’s order. Such contact may be by phone, through the Website, or in
writing, or by visiting one of APHROSTROM’s shops. APHROSTROM will reply to the
Customer using one of the above means.
The Customer is entitled to withdraw from the Contract
without any financial repercussions at any time prior to the delivery of the Products,
or within 14 days from their reception, provided that the Products have not been manufactured
specifically for the Customer. In case of withdrawal, the Customer must inform APHROSTROM,
either in writing (through the Website, by fax or Internet) or by visiting one of APHROSTROM’s
shops, giving details of the Order Confirmation and specifying the reasons for withdrawal at
the Customer’s discretion. In case the right to withdraw is exercised following the delivery
of Products, the Customer shall return the Products within 14 days from the date of withdrawal
from the Contract in their original status and packaging, provided that the Products have not
been used. This means that the Customer decides to withdraw following visual inspection of
the Products and not after use. For the Customer’s protection APHROSTROM recommends that the
return of the Products is effected though a registered courier service.p>
the right to withdraw is exercised by the Customer in conformity with the
provisions of these General sales conditions, APHROSTROM
shall refund any sums already paid, as quickly as possible and within
30 (thirty) days from the date on which APHROSTROM became aware of the
Customer's decision to exercise its right to withdraw, by cheque
which the Customer shall collect from any shop of APHROSTROM of its choice.
In the event of the conditions
established in these General sales conditions for correctly exercising the
right to withdraw not being observed, the Customer shall not be entitled to any
refund of the sums already paid to APHROSTROM. It
remains understood that in such a case, APHROSTROM
shall be entitled to withhold the Products and the money already received.
7) Applicable law
The Contract shall be governed by
laws and jurisdictions shall have the courts in Nicosia.